Continued innovation beyond COVID-19 crisis: toward mitigating the challenges in the tourism and hospitality industry
Purpose: This paper aims to provide insights into service innovation (SI) during the COVID-19 crisis and its potential impact on tourism development in the medium-to-long term. The pandemic had a devastating effect on the industry, requiring immediate mitigation. It is yet to fully establish the imp...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | en |
| Published: |
Emerald
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/117581/1/117581.pdf http://psasir.upm.edu.my/id/eprint/117581/ https://www.emerald.com/insight/content/doi/10.1108/jtf-10-2023-0221/full/html |
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