The Mediating Role of Self-Efficacy and Gamification in Influencing the Customer?s Loyalty toward Mobile Banking in Malaysia

Mobile Banking has become a widespread technology in most developed countries. The usage of this technology is still limited in emerging economies with the majority tending to use traditional online banking. The purpose of this study is to examine customer loyalty to M-banking and to examine the med...

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Bibliographic Details
Main Authors: Abd Al-Munaf Hashim M., Hassan Z.B.
Other Authors: 59281903500
Format: Article
Published: Collegium Basilea 2025
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