A multi-layer perceptron approach for customer churn prediction

Nowadays, the telecommunication industries are facing substantial competition among the providers in order to capture new customers. Many providers have faced a loss of profitability due to the existing customers migrating to other providers. Customer retention program is one of the main strategies...

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Bibliographic Details
Main Authors: Mokhairi, Makhtar, Mohd Khalid, Awang, Mohd Nordin, Abdul Rahman
Format: Article
Language:en
Published: 2015
Subjects:
Online Access:http://eprints.unisza.edu.my/6567/1/FH02-FIK-15-03716.jpg
http://eprints.unisza.edu.my/6567/
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