Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty
In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As customer awareness increases on the service offered by banks, expectation from services quality increases too. Quality of a service in banking industry plays an essential role in measuring the perfo...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/6435/1/FH02-FESP-18-13556.pdf http://eprints.unisza.edu.my/6435/ |
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