PERCEPTION OF MIDDLE MANAGER ON FACTORS AFFECTING THE SUCCESS OF TOTAL QUALITY MANAGEMENT (TQM) IMPLEMENTATION IN CITY HALL: A CASE STUDY IN KOTA KINABAL U CITY HALL, SABAH
Generally, the aim of this study is to identify the middle manager's perception towards the factors affecting the success of Total Quality Management (TQM) implementation in Dewan Bandaraya Kota Kinabalu, Sabah. The objectives of this study are to determine the relationship between percep...
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| Format: | Final Year Project Report / IMRAD |
| Language: | en en |
| Published: |
Universiti Malaysia Sarawak, (UNIMAS)
2005
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/49710/1/Chong%20Vun%20Lee%2024%20pgs.pdf http://ir.unimas.my/id/eprint/49710/2/Chong%20Vun%20Lee%20ft.pdf http://ir.unimas.my/id/eprint/49710/ |
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| Summary: | Generally, the aim of this study is to identify the middle manager's perception
towards the factors affecting the success of Total Quality Management (TQM)
implementation in Dewan Bandaraya Kota Kinabalu, Sabah. The objectives of
this study are to determine the relationship between perceptions of middle
manager towards the factors that influence the TQM implementation such as
leadership, training, communication and top management support. This study also
aims to identify the success of TQM implementation in DBKK and the level of
respondent 's perception. Questionnaires were used to obtain the data for this
study. All the middle manager had been selected to be the sample of this study.
There are 37 middle managers from a total population of 50. Data collected was
analyzed by using SPSS (Statistical Package for Social Sciences), version 11.0. T�test shows that there is no significant difference between the middle manager 's
perceptions on gender (t=0904) towards the success of TQM implementation.
ANOVA shows that there is no significant difference between the middle
manager's perceptions on education level (F=0.147) and year of services
(F=1.687) towards the success of TQM implementation. Pearson correlation test
shoii's that there is a significant correlation between the middle manager 's
perceptions on training (r=0.631), leadership (r=0.343), communication
(r=0.598) and top management support (r=0.503) towards the success of TQM
implementation. Finally, multiple regression analysis was found that training was
the most dominant factor influencing the success of TQM implementation and
have contributed 35.7% out of the overall. factors. In conclusion, the organization
should provide more training programme to the employees. Top management and
middle manager should clearly understand their oi, 'n role in leadership and
communication to ensure that all the activities of TQM would be implemented
effectively by employees. Support such as encouragement and motivation should
be given to the employees. In conjunction. the .
findings Jroiii this study may
provide useful guidelines fin- the organization in improving the success of TQA>
implementation in the organization. |
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