PERCEPTION OF MIDDLE MANAGER ON FACTORS AFFECTING THE SUCCESS OF TOTAL QUALITY MANAGEMENT (TQM) IMPLEMENTATION IN CITY HALL: A CASE STUDY IN KOTA KINABAL U CITY HALL, SABAH
Generally, the aim of this study is to identify the middle manager's perception towards the factors affecting the success of Total Quality Management (TQM) implementation in Dewan Bandaraya Kota Kinabalu, Sabah. The objectives of this study are to determine the relationship between percep...
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| Format: | Final Year Project Report / IMRAD |
| Language: | en en |
| Published: |
Universiti Malaysia Sarawak, (UNIMAS)
2005
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| Online Access: | http://ir.unimas.my/id/eprint/49710/1/Chong%20Vun%20Lee%2024%20pgs.pdf http://ir.unimas.my/id/eprint/49710/2/Chong%20Vun%20Lee%20ft.pdf http://ir.unimas.my/id/eprint/49710/ |
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