Islamic bank customer satisfaction, trust, loyalty and word of mouth : the CREATOR model
Purpose – This study aims to investigate two primary objectives. First, this study examines the influence of modified service quality dimensions on Islamic bank customer satisfaction using a compliance, reliability, empathy, assurance, tangible, operational efficiency, responsiveness (CREATOR) mod...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | en |
| Published: |
Emerald Publishing Limited
2023
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/44594/1/Islamic%20bank.pdf http://ir.unimas.my/id/eprint/44594/ https://www.emerald.com/insight/content/doi/10.1108/JIABR-01-2022-0017/full/html |
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