Total Quality Management (TQM) best practices in Malaysian hotel industry: An investigation using Multi-Criteria Decision Making (MCDM) model
Total Quality Management (TQM) has become the main business strategy in modern management and has been implemented abroad throughout the world as it is an integrative management philosophy which highlights the need to improve the processes, products and services to achieve customer expectations. Ext...
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| Main Authors: | , , |
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| Format: | Book Chapter |
| Published: |
Taylor and Francis
2016
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/33058/ https://books.google.com.my/books?hl=en&lr=&id=BQ0NDgAAQBAJ&oi=fnd&pg=PA43&ots=xBX0Tny0rN&sig=qw0MnTlUCZ_Ich1tUCZSaBlbf4g&redir_esc=y#v=onepage&q&f=false |
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