Measurement of customers’ satisfaction among e-commerce users towards the logistics service quality of courier service in Sabah
The rapidly increasing popularity of e-commerce especially in Sabah, Malaysia put pressure on logistics services to respond to the increasing customer demands. However, physical factors like geographical location, infrastructure, and service delivery constraints are major barriers that affect custom...
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| Main Authors: | , |
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| Format: | Article |
| Language: | en |
| Published: |
International Journal of Business, Economics and Law
2024
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/43833/1/FULL%20TEXT.pdf https://eprints.ums.edu.my/id/eprint/43833/ |
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