Vader lexicon and support vector machine algorithm to detect customer sentiment orientation
Background: The concept of customer orientation, which is based on a set of fundamental beliefs that prioritize the interests of the customer, requires companies to detect these interests in order to maintain a high level of quality in their products or services. Furthermore, there are several indic...
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| Main Authors: | , |
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| Format: | Article |
| Language: | en |
| Published: |
Universitas Airlangga
2023
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/37968/1/Vader%20Lexicon%20and%20Support%20Vector%20Machine%20Algorithm.pdf http://umpir.ump.edu.my/id/eprint/37968/ https://doi.org/10.20473/jisebi.9.1.108-118 |
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