Developing a Total Quality Management (TQM) relationship model: the mediating role of organizational citizenship behavior in enhancing project performance in construction projects
Past literature suggested that TQM factors are likely to enhance a firm’s performance. A significant volume of existing literature has checked the relationship among TQM factors and different dimensions of performance such as quality performance, business performance and marketing success in various...
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| Format: | Thesis |
| Language: | en |
| Published: |
2024
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| Online Access: | http://umpir.ump.edu.my/id/eprint/44895/1/Developing%20a%20Total%20Quality%20Management%20%28TQM%29%20relationship%20model%20the%20mediating%20role%20of%20organizational%20citizenship%20behavior%20in%20enhancing%20project%20performance%20in%20construction%20projects.pdf http://umpir.ump.edu.my/id/eprint/44895/ |
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http://umpir.ump.edu.my/id/eprint/44895/1/Developing%20a%20Total%20Quality%20Management%20%28TQM%29%20relationship%20model%20the%20mediating%20role%20of%20organizational%20citizenship%20behavior%20in%20enhancing%20project%20performance%20in%20construction%20projects.pdfhttp://umpir.ump.edu.my/id/eprint/44895/