Identifying what services need to be improved by measuring the librarys performance
This is an exploratory attempt to use a modified version of SERVPERF to assess users satisfaction with the services provided by an ISO9000:2000 certified library at a private university in Malaysia where measuring performance would be an integral part to continuously improve quality of services. The...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
2007
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/6157/ http://www.myjurnal.my/filebank/published_article/2177/514.pdf |
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