Understanding the service provider perspective towards better service quality in local authorities
Purpose – The paper aims to provide better understanding of internal customer perspectives, i.e. the employees of local authorities (LAs) as a service provider in Malaysia. The research attempts to identify the contributing and the constraining factors affecting the quality of the services to the pu...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Emerald
2010
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/22976/ https://doi.org/10.1108/14725961011058857 |
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