Participative mechanisms to improve office maintenance performance and customer satisfaction / Cheong Peng Au-Yong, Azlan Shah Ali and Faizah Ahmad
Buildings can be poorly maintained due to lack of understanding towards the role of building maintenance in achieving organisation's objective and long-term profitability. The maintenance management is the agent that provides maintenance services to fulfil the needs of the organisation. However...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en |
| Published: |
ASCE
2015
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/17116/1/Post_Print.pdf http://eprints.um.edu.my/17116/ http://dx.doi.org/10.1061/(ASCE)CF.1943-5509.0000609 |
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