Service quality perceptions and customer satisfaction in life insurance companies in Labuan / Muhammad Ashraf Zulkifli
This paper aims to evaluate the service quality perceptionsand customer satisfaction of Life Insurance Companies in the Federal Territory of Labuan through customer’s assessment. A total of 120 respondents who had life insurance policies wereparticipated in answering the questionnaires, in order to...
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| Format: | Student Project |
| Language: | en |
| Published: |
2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/97696/1/97696.pdf https://ir.uitm.edu.my/id/eprint/97696/ |
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