Service quality and customer satisfaction in facility management services: a case study on total IFM Sdn Bhd / Liivera Patrick Tom
The importance ofservice quality by implementing Facility Management services in healthcare industries has been a growing interest whether in private or government departments. The facility management functions as control the overall maintenance expenses within budget and operation cost saving which...
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| Format: | Student Project |
| Language: | en |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/78261/1/78261.pdf https://ir.uitm.edu.my/id/eprint/78261/ |
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| Summary: | The importance ofservice quality by implementing Facility Management services in healthcare industries has been a growing interest whether in private or government departments. The facility management functions as control the overall maintenance expenses within budget and operation cost saving which led to increase reliability, availability and life span of asset and equipment. The research design chosen is conclusive research because is typically more formal and structured. A total of 151 questionnaires form being distributed among Sarawak General Hospital (SGH), Serian
Hospital, Sibu Hospital, Klinik Kesihatan Tanah Putih (KKTP), Klinik Kesihatan Jalan Masjid (KKJM) and Rajah Charles Brooke Medical (RCBM) are returned for analysis of data. The data will be key in using the Statistical Package for Social Science (SPSS) software and will be analyzed after coding. |
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