The impact of service quality of Celcom broadband towards customer satisfaction in Sabah Market / Hafizah Ahmad Munir

This is a descriptive research design conducted to identify the impact of service quality of Celcom broadband towards customer satisfaction in Sabah market. A structured questionnaire consisting of service quality dimensions of reliability, responsiveness, assurance, empathy and tangible was used to...

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Bibliographic Details

Main Author:	Ahmad Munir, Hafizah
Format:	Student Project
Language:	en
Published:	2015
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Communication of technical information
Online Access:	https://ir.uitm.edu.my/id/eprint/68359/1/68359.pdf https://ir.uitm.edu.my/id/eprint/68359/
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