The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar

Post pandemic era, spa has been evolved in a rapid growth with a high demand services in Malaysia. Therefore, the customer of hotel and resort spa have a high expectations of services in this wellness industry. However, due to some deficit in this service quality affect the customer’s service expect...

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Bibliographic Details

Main Authors:	Mohamad, Siti Nadhirah, Hasbollah, Hasif Rafidee, Ab Ghaffar, Siti Fatimah
Format:	Article
Language:	en
Published:	Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2022
Subjects:	Consumer satisfaction Customer services. Customer relations Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	https://ir.uitm.edu.my/id/eprint/68160/1/68160.pdf https://ir.uitm.edu.my/id/eprint/68160/ https://www.jthca.org/
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