e-Aduan: A solution to improve the quality of services in UiTM Pahang on management perspective / Razulaimi Razali, Khairul Nizam Abd Halim and Mohd Izuan Ibrahim

Feedback from customers is an effective method to identify the quality of services and facilities provided by a university. The effectiveness of making respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the action from the managemen...

Full description

Bibliographic Details

Main Authors:	Razali, Razulaimi, Abd Halim, Khairul Nizam, Ibrahim, Mohd Izuan
Format:	Conference or Workshop Item
Language:	en
Published:	2008
Subjects:	Customer services. Customer relations Technology. Information technology. Internet in higher education Information technology. Information systems Web services
Online Access:	https://ir.uitm.edu.my/id/eprint/57551/1/57551.PDF https://ir.uitm.edu.my/id/eprint/57551/
Tags:	Add Tag No Tags, Be the first to tag this record!