The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan

This paper use to study the relationship between service quality and customer satisfaction in Hotel UiTM Dungun, Terengganu. The conceptual model is adopted based on the service quality model (SERVQUAL) which measures various dimensions of service quality and their relationship to customer satisfact...

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Bibliographic Details

Main Author:	Roslan, Mohamed Irfan
Format:	Student Project
Language:	en
Published:	2014
Subjects:	Total quality management. Benchmarking Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Performance standards
Online Access:	https://ir.uitm.edu.my/id/eprint/44369/1/44369.pdf https://ir.uitm.edu.my/id/eprint/44369/
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