The effect of employees' attributes towards customer satisfaction
The fast-food industry's customer service has undergone substantial improvements to align with evolving consumer expectations and continuous innovations in service delivery. The objective of this study is to investigate the relationship between employee traits and the level of customer satisfac...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | en |
| Published: |
Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus
2025
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/128344/1/128344.pdf https://ir.uitm.edu.my/id/eprint/128344/ https://www.jthca.org/ |
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