Dining modes, satisfaction, and loyalty: evidence from Kuala Lumpur’s hybrid restaurants

Hybrid dining models that integrate on-premise and off-premise services are increasingly shaping the restaurant industry in Kuala Lumpur. This study explores how on-premise attributes such as ambience, service quality, and menu variety, along with off-premise attributes including delivery speed, pac...

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Bibliographic Details

Main Authors:	Md Rus, Mohammad Hafizi, Abdul Latib, Nur Farrah Yasmin
Format:	Article
Language:	en
Published:	Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus 2025
Subjects:	Malaysia Hotels. Bed and breakfast accommodations Quality control Reservation systems
Online Access:	https://ir.uitm.edu.my/id/eprint/128318/1/128318.pdf https://ir.uitm.edu.my/id/eprint/128318/ https://www.jthca.org/
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