Intent-IQ: customer’s reviews intent recognition using random forest algorithm

Customer review is a written evaluation provided by the consumer. The evaluation will cover the product, services provided, delivery service and experience. Customer intent is the root cause or purpose that drives a customer's behaviors or actions when they interact with the business, website,...

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Bibliographic Details

Main Authors:	Mazlan, Nur Farahnisrin, Ibrahim Teo, Noor Hasimah
Format:	Article
Language:	en
Published:	College of Computing, Informatics, and Mathematics 2025
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Machine learning Data mining
Online Access:	https://ir.uitm.edu.my/id/eprint/127589/1/127589.pdf https://ir.uitm.edu.my/id/eprint/127589/ https://fskmjebat.uitm.edu.my/pcmj/
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