Training transfer: the impact of employee characteristics and behavioural change on employee performance
Establishing and maintaining relationship with customers is of paramount importance to success in tourism and hospitality industry. Frontline employees playa critical role in linking tourism and hospitality firms with customers and thus in maintaining long-term relationships (Kusluvan, 2003). Succes...
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| Main Authors: | , , |
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| Format: | Research Reports |
| Language: | en |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/120508/1/120508.PDF https://ir.uitm.edu.my/id/eprint/120508/ |
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