Enhancing customers' perceived value in the hotel industry; updated reviews and insights on customer satisfaction on emotional and functional values from a pandemic-era study

This research focused on the relationship between perceived value and customer satisfaction in the hotel industry during the COVID- 19 pandemic. The study investigated the association of emotional and functional values with customer satisfaction to review hotel guests’ perspectives during the pandem...

Full description

Bibliographic Details

Main Authors:	Mohd Akhir, Irina, Abd Rahman, Rabiatul Adawiyah, Isa, Nina Farisha, Razali, Mohamad Azli, Mohd Mazlan, Mohd Azreen
Format:	Article
Language:	en
Published:	Universiti Teknologi Mara Cawangan Pulau Pinang 2023
Subjects:	Hospitality industry. Hotels, clubs, restaurants, etc. Food service Malaysia
Online Access:	https://ir.uitm.edu.my/id/eprint/120032/1/120032.pdf https://ir.uitm.edu.my/id/eprint/120032/ http://ejssh.uitm.edu.my
Tags:	Add Tag No Tags, Be the first to tag this record!