The effect of rental quality (RENTQUAL) towards customer satisfaction in car rental services / Mohd Thobrani Sabdin
This study is conducted to determine the rental quality of car rental services in Sabah. RENTQUAL model will be used to measured customer’s satisfaction towards the car rental services. The attributes in this study are comfort, handling over, delivery, security, ergonomics and accessibility. This re...
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| Format: | Student Project |
| Language: | en |
| Published: |
2019
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| Online Access: | https://ir.uitm.edu.my/id/eprint/117706/1/117706.pdf https://ir.uitm.edu.my/id/eprint/117706/ |
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