Shaping customer experiences through robot service quality: evidence from the Klang Valley hospitality industry / Anbarasan Rawitchandaran ... [et al.].

Customer satisfaction is one of the major concerns today. The COVID-19 epidemic has accelerated the use of robot servers in the hospitality sector in Malaysia grows increasingly as customers are more cautious about the dangers of direct physical contact. The study intends to identify the relationshi...

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Bibliographic Details

Main Authors:	Rawitchandaran, Anbarasan, Mohamad, Arifha, Abu Seman, Noor Aslinda, Mohd Angsor, Mohd Asmadi, Mohamad, Ashbie
Format:	Article
Language:	en
Published:	Universiti Teknologi MARA, Negeri Sembilan 2025
Subjects:	Q Science (General) Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	https://ir.uitm.edu.my/id/eprint/116031/1/116031.pdf https://doi.org/10.24191/joa.v13i1 https://ir.uitm.edu.my/id/eprint/116031/ https://journal.uitm.edu.my/ojs/index.php/JOA
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