Online social sentiment analysis: discerning customer satisfaction via Twitter reviews on Malaysia’s courier service / Nur Azmina Mohamad Zamani, Ahmad Muhyiddin Yusof, and Nurul Zawani Muhamad Shukri
As e-commerce continues to grow, customers frequently encounter issues with courier services such as late deliveries, tracking problems, and unsatisfactory customer support. Although courier services are widely used, there is no dedicated platform that helps users choose the best provider based on s...
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| Format: | Article |
| Language: | en |
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Universiti Teknologi MARA, Perak
2025
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| Online Access: | https://ir.uitm.edu.my/id/eprint/114733/1/114733.pdf https://ir.uitm.edu.my/id/eprint/114733/ https://mijuitm.com.my/wp-content/uploads/2025/04/3.-Online-Social-Sentiment-Analysis_-Discerning-Customer-Satisfaction-via-Twitter-Reviews-On-Malaysias-Courier-Service.pdf |
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