Measuring satisfaction of mustahik services Dompet Dhuafa using customer service index and importance-performace analysis

Excellent service to both muzaki and mustahik for zakat management organizations is one of the advantages that must continue to be maintained and improve its quality. This research used the Customer Satisfaction Index (CSI) method to obtain importance and satisfaction values for each program service...

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Bibliographic Details

Main Authors:	Wibowo, Prasetyo, -, S.Kom, -, Agung Nugroho, A. S.Sos, M. Noor Awaluddin, -, M. Kesos
Format:	Conference or Workshop Item
Language:	en
Published:	2023
Subjects:	Islam and state Alms (Zakat)
Online Access:	https://ir.uitm.edu.my/id/eprint/105653/1/105653.pdf https://ir.uitm.edu.my/id/eprint/105653/ https://seaipc.com/
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