Service quality and customer satisfaction in relationship in casual western dining restaurants in Malaysia

Many urban Malaysians are attracted to the moderately-priced food that is usually served in a casual atmosphere. Its popularity has given rise to its potential business in the foodservice industry. The sudden increase in the number of Casual Western Dining Restaurants (CWDR), however, creates a stif...

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Bibliographic Details

Main Authors:	Saad, Mazni, Abukhalifeh, Alaa Nimer, Slamat, Syafiq Syaheer, TengkuYacob, Tengku Nor Farah Farhanah
Format:	Proceeding Paper
Language:	en
Published:	APF 2019 2019
Subjects:	TX901 Hotels, clubs, restaurants, etc. Food service
Online Access:	http://irep.iium.edu.my/74439/1/APF%202019%20%28MAZNI%20SAAD%20only%29.pdf http://irep.iium.edu.my/74439/ http://apf2019.sis.ac.kr/page/index.jsp?code=apf0301
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