An integrated mediating and moderating model to improve service quality through job involvement, job satisfaction, and organizational commitment

Employees’ perception of their job and organization is believed to influence service quality (SQ). Hence, this study aims to integrate a mediating and moderating model to improve SQ through job involvement (JI), job satisfaction (JS), and organizational commitment (OC), and investigate how that mode...

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Bibliographic Details

Main Authors:	Al-Refaei, Abd Al-Aziz, Mohd Ali, Hairuddin, Ateeq, Ali Ahmed, Alzoraiki, Mohammed
Format:	Article
Language:	en en
Published:	MDPI 2023
Subjects:	H65 Schools. Institutes of social sciences HF5549 Personnel management
Online Access:	http://irep.iium.edu.my/105597/7/105597%20An%20Integrated%20Mediating%20and%20Moderating%20Model.pdf http://irep.iium.edu.my/105597/8/105597%20An%20Integrated%20Mediating%20and%20Moderating%20Model_SCOPUS.pdf http://irep.iium.edu.my/105597/ https://www.mdpi.com/2071-1050/15/10/7978
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