Relationship between interactional quality, patients’ perceived value and patient satisfaction in military hospital
A systematic review of the military hospital literature indicates that interactional quality consists of three critical dimensions, namely responsiveness, assurance, and empathy. The competence of service providers, such as employees, to implement these quality dimensions can indirectly affect patie...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2025
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| Online Access: | http://journalarticle.ukm.my/26413/1/Paper_5%20-.pdf http://journalarticle.ukm.my/26413/ https://www.ukm.my/jqma/ |
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