Cocreation and implementing ITIL service management in the Cloud: A case study."
Is it possible that “Cloud” is sometimes possibly being misused when “Centralised” would be a more accurate term in specific instances? This paper examines a case study of an implementation of an ITIL based Service Management System which is delivered under a Software as a Service (SaaS) model and v...
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| Format: | Conference or Workshop Item |
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2014
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| Online Access: | http://ur.aeu.edu.my/558/ |
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| _version_ | 1831336473095307264 |
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| author | Stanley, Ronald |
| author_facet | Stanley, Ronald |
| author_sort | Stanley, Ronald |
| building | AEU Library |
| collection | Institutional Repository |
| content_provider | Asia e University |
| content_source | AEU University Repository |
| continent | Asia |
| country | Malaysia |
| description | Is it possible that “Cloud” is sometimes possibly being misused when “Centralised” would be a more accurate term in specific instances? This paper examines a case study of an implementation of an ITIL based Service Management System which is delivered under a Software as a Service (SaaS) model and views the implementation in terms of its alignment to the currently accepted “Cloud” (or conversely “Centralised”) model. This paper then goes on to propose what factors might be examined in the future to push the current system implementation further into the Cloud model and how the issue of Customer Cocreation of Value interacts with this background setting for the current system implementation as it stands at the point in time of the writing of this paper. |
| format | Conference or Workshop Item |
| id | my-aeu-eprints.558 |
| institution | Asia e University |
| publishDate | 2014 |
| record_format | eprints |
| spelling | my-aeu-eprints.5582019-07-11T02:19:22Z http://ur.aeu.edu.my/558/ Cocreation and implementing ITIL service management in the Cloud: A case study." Stanley, Ronald HD28 Management. Industrial Management Is it possible that “Cloud” is sometimes possibly being misused when “Centralised” would be a more accurate term in specific instances? This paper examines a case study of an implementation of an ITIL based Service Management System which is delivered under a Software as a Service (SaaS) model and views the implementation in terms of its alignment to the currently accepted “Cloud” (or conversely “Centralised”) model. This paper then goes on to propose what factors might be examined in the future to push the current system implementation further into the Cloud model and how the issue of Customer Cocreation of Value interacts with this background setting for the current system implementation as it stands at the point in time of the writing of this paper. 2014 Conference or Workshop Item PeerReviewed Stanley, Ronald (2014) Cocreation and implementing ITIL service management in the Cloud: A case study.". In: 8th International Conference on Knowledge Management in Organizations. |
| spellingShingle | HD28 Management. Industrial Management Stanley, Ronald Cocreation and implementing ITIL service management in the Cloud: A case study." |
| title | Cocreation and implementing ITIL service management in the Cloud: A case study." |
| title_full | Cocreation and implementing ITIL service management in the Cloud: A case study." |
| title_fullStr | Cocreation and implementing ITIL service management in the Cloud: A case study." |
| title_full_unstemmed | Cocreation and implementing ITIL service management in the Cloud: A case study." |
| title_short | Cocreation and implementing ITIL service management in the Cloud: A case study." |
| title_sort | cocreation and implementing itil service management in the cloud: a case study." |
| topic | HD28 Management. Industrial Management |
| url | http://ur.aeu.edu.my/558/ |
| url_provider | http://ur.aeu.edu.my/ |