Cocreation and implementing ITIL service management in the Cloud: A case study."
Is it possible that “Cloud” is sometimes possibly being misused when “Centralised” would be a more accurate term in specific instances? This paper examines a case study of an implementation of an ITIL based Service Management System which is delivered under a Software as a Service (SaaS) model and v...
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| Format: | Conference or Workshop Item |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://ur.aeu.edu.my/558/ |
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