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Soft and hard TQM practices: future research agenda for industry 4.0

The primary objective of this study is to examine the present literature of Total Quality Management (TQM) and its connection with industry 4.0. The author tried to understand what subject and problems might be deemed more relevant, referring to the so-called Quality 4.0, which is absent from the li...

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Main Authors: Ali, K., Johl, S.K.
Format: Article
Published: Routledge 2022
Online Access:http://scholars.utp.edu.my/id/eprint/33852/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85118116586&doi=10.1080%2f14783363.2021.1985448&partnerID=40&md5=81601dcdb5f0cb40e2e97c531a815ae9
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spelling oai:scholars.utp.edu.my:338522022-12-14T04:05:48Z http://scholars.utp.edu.my/id/eprint/33852/ Soft and hard TQM practices: future research agenda for industry 4.0 Ali, K. Johl, S.K. The primary objective of this study is to examine the present literature of Total Quality Management (TQM) and its connection with industry 4.0. The author tried to understand what subject and problems might be deemed more relevant, referring to the so-called Quality 4.0, which is absent from the literature to open avenues for further research. To achieve the primary objective, the author reviewed the literature on TQM from the objective (soft) and subjective (hard) perspectives, followed by identifying the critical success factors and future research avenues for researchers. A total of 87 empirical studies from 1987�2019 were studied. The descriptive and thematic analysis identified the soft and hard total quality management practices. A quality tool, �Pareto Analysis�, was applied to soft and hard TQM practices. The comprehensive review identified 23 soft and 15 hard TQM practices in the manufacturing and services sectors. The findings revealed four soft dimensions for the effective implementation of Quality 4.0 in business: Top management commitment, customer focus, training and learning, and quality of big data and analysis. Furthermore, three hard dimensions revealed the effective implementation of Quality 4.0: process management, continuous improvement, and product/service design. © 2021 Informa UK Limited, trading as Taylor & Francis Group. Routledge 2022 Article NonPeerReviewed Ali, K. and Johl, S.K. (2022) Soft and hard TQM practices: future research agenda for industry 4.0. Total Quality Management and Business Excellence, 33 (13-14). pp. 1625-1655. ISSN 14783363 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85118116586&doi=10.1080%2f14783363.2021.1985448&partnerID=40&md5=81601dcdb5f0cb40e2e97c531a815ae9 10.1080/14783363.2021.1985448 10.1080/14783363.2021.1985448 10.1080/14783363.2021.1985448
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
description The primary objective of this study is to examine the present literature of Total Quality Management (TQM) and its connection with industry 4.0. The author tried to understand what subject and problems might be deemed more relevant, referring to the so-called Quality 4.0, which is absent from the literature to open avenues for further research. To achieve the primary objective, the author reviewed the literature on TQM from the objective (soft) and subjective (hard) perspectives, followed by identifying the critical success factors and future research avenues for researchers. A total of 87 empirical studies from 1987�2019 were studied. The descriptive and thematic analysis identified the soft and hard total quality management practices. A quality tool, �Pareto Analysis�, was applied to soft and hard TQM practices. The comprehensive review identified 23 soft and 15 hard TQM practices in the manufacturing and services sectors. The findings revealed four soft dimensions for the effective implementation of Quality 4.0 in business: Top management commitment, customer focus, training and learning, and quality of big data and analysis. Furthermore, three hard dimensions revealed the effective implementation of Quality 4.0: process management, continuous improvement, and product/service design. © 2021 Informa UK Limited, trading as Taylor & Francis Group.
format Article
author Ali, K.
Johl, S.K.
spellingShingle Ali, K.
Johl, S.K.
Soft and hard TQM practices: future research agenda for industry 4.0
author_facet Ali, K.
Johl, S.K.
author_sort Ali, K.
title Soft and hard TQM practices: future research agenda for industry 4.0
title_short Soft and hard TQM practices: future research agenda for industry 4.0
title_full Soft and hard TQM practices: future research agenda for industry 4.0
title_fullStr Soft and hard TQM practices: future research agenda for industry 4.0
title_full_unstemmed Soft and hard TQM practices: future research agenda for industry 4.0
title_sort soft and hard tqm practices: future research agenda for industry 4.0
publisher Routledge
publishDate 2022
url http://scholars.utp.edu.my/id/eprint/33852/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85118116586&doi=10.1080%2f14783363.2021.1985448&partnerID=40&md5=81601dcdb5f0cb40e2e97c531a815ae9
_version_ 1753790744961744896
score 13.211869

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