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Customer satisfaction and loyalty to rail transit in Klang Valley

The study investigates users’ satisfaction and loyalty toward services level, safety and environment that provided by the rail transit at Klang Valley.It shown the relationships to customer satisfaction, loyalty, environmental, services, and safety factors. The data was analyzed using descriptive st...

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Main Authors: Kee, Min Hui, Zainuddin, Nizamuddin
Format: Conference or Workshop Item
Language:English
Published: 2012
Subjects:
HE Transportation and Communications
Online Access:http://repo.uum.edu.my/8450/1/p1610.pdf
http://repo.uum.edu.my/8450/
http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423
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spelling my.uum.repo.84502016-04-20T04:00:38Z http://repo.uum.edu.my/8450/ Customer satisfaction and loyalty to rail transit in Klang Valley Kee, Min Hui Zainuddin, Nizamuddin HE Transportation and Communications The study investigates users’ satisfaction and loyalty toward services level, safety and environment that provided by the rail transit at Klang Valley.It shown the relationships to customer satisfaction, loyalty, environmental, services, and safety factors. The data was analyzed using descriptive statistics, quantitative analysis and Processing for the Social Science (SPSS). Safety is the most important factor which is 100% that customer pay close attention and followed by services level and environment.The findings indicate the positive or negative significant relationships between customer satisfactions and loyalty to environment, services level and safety.In the result, that shown as well as positive significant relationship between environmental, safety, services level concern and satisfaction along with loyalty. 2012-06 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/8450/1/p1610.pdf Kee, Min Hui and Zainuddin, Nizamuddin (2012) Customer satisfaction and loyalty to rail transit in Klang Valley. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia. http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HE Transportation and Communications
spellingShingle HE Transportation and Communications
Kee, Min Hui
Zainuddin, Nizamuddin
Customer satisfaction and loyalty to rail transit in Klang Valley
description The study investigates users’ satisfaction and loyalty toward services level, safety and environment that provided by the rail transit at Klang Valley.It shown the relationships to customer satisfaction, loyalty, environmental, services, and safety factors. The data was analyzed using descriptive statistics, quantitative analysis and Processing for the Social Science (SPSS). Safety is the most important factor which is 100% that customer pay close attention and followed by services level and environment.The findings indicate the positive or negative significant relationships between customer satisfactions and loyalty to environment, services level and safety.In the result, that shown as well as positive significant relationship between environmental, safety, services level concern and satisfaction along with loyalty.
format Conference or Workshop Item
author Kee, Min Hui
Zainuddin, Nizamuddin
author_facet Kee, Min Hui
Zainuddin, Nizamuddin
author_sort Kee, Min Hui
title Customer satisfaction and loyalty to rail transit in Klang Valley
title_short Customer satisfaction and loyalty to rail transit in Klang Valley
title_full Customer satisfaction and loyalty to rail transit in Klang Valley
title_fullStr Customer satisfaction and loyalty to rail transit in Klang Valley
title_full_unstemmed Customer satisfaction and loyalty to rail transit in Klang Valley
title_sort customer satisfaction and loyalty to rail transit in klang valley
publishDate 2012
url http://repo.uum.edu.my/8450/1/p1610.pdf
http://repo.uum.edu.my/8450/
http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423
_version_ 1644279835808235520
score 13.211869

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