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Customer satisfaction on railway transport service in Malaysia (KTMB)

This study is an overview of the perceptions of users of railway transport services in Malaysia.The survey also aims to obtain feedback on the perception of service user’s railway transportation and the satisfaction level of railway transport services in Malaysia.In addition, the survey was also mad...

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Main Authors: Mohammad Ismail, Isfanoorzaty Hayat, Zainuddin, Nizamuddin
Format: Conference or Workshop Item
Language:English
Published: 2012
Subjects:
HE Transportation and Communications
Online Access:http://repo.uum.edu.my/8431/1/p1464.pdf
http://repo.uum.edu.my/8431/
http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423
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id my.uum.repo.8431
record_format eprints
spelling my.uum.repo.84312016-04-20T07:39:23Z http://repo.uum.edu.my/8431/ Customer satisfaction on railway transport service in Malaysia (KTMB) Mohammad Ismail, Isfanoorzaty Hayat Zainuddin, Nizamuddin HE Transportation and Communications This study is an overview of the perceptions of users of railway transport services in Malaysia.The survey also aims to obtain feedback on the perception of service user’s railway transportation and the satisfaction level of railway transport services in Malaysia.In addition, the survey was also made to identify the factors least demand for rail services in Malaysia.This study used statistical methods previous train service consumer perception, consumer demand data and other resources related to identifying the cause of the lack of demand for rail freight services. 2012-12 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/8431/1/p1464.pdf Mohammad Ismail, Isfanoorzaty Hayat and Zainuddin, Nizamuddin (2012) Customer satisfaction on railway transport service in Malaysia (KTMB). In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia. http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HE Transportation and Communications
spellingShingle HE Transportation and Communications
Mohammad Ismail, Isfanoorzaty Hayat
Zainuddin, Nizamuddin
Customer satisfaction on railway transport service in Malaysia (KTMB)
description This study is an overview of the perceptions of users of railway transport services in Malaysia.The survey also aims to obtain feedback on the perception of service user’s railway transportation and the satisfaction level of railway transport services in Malaysia.In addition, the survey was also made to identify the factors least demand for rail services in Malaysia.This study used statistical methods previous train service consumer perception, consumer demand data and other resources related to identifying the cause of the lack of demand for rail freight services.
format Conference or Workshop Item
author Mohammad Ismail, Isfanoorzaty Hayat
Zainuddin, Nizamuddin
author_facet Mohammad Ismail, Isfanoorzaty Hayat
Zainuddin, Nizamuddin
author_sort Mohammad Ismail, Isfanoorzaty Hayat
title Customer satisfaction on railway transport service in Malaysia (KTMB)
title_short Customer satisfaction on railway transport service in Malaysia (KTMB)
title_full Customer satisfaction on railway transport service in Malaysia (KTMB)
title_fullStr Customer satisfaction on railway transport service in Malaysia (KTMB)
title_full_unstemmed Customer satisfaction on railway transport service in Malaysia (KTMB)
title_sort customer satisfaction on railway transport service in malaysia (ktmb)
publishDate 2012
url http://repo.uum.edu.my/8431/1/p1464.pdf
http://repo.uum.edu.my/8431/
http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423
_version_ 1644279830196256768
score 13.211869

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