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Public satisfaction in local authorities: A case study in Kedah

This paper is consists of environmental functions provided by local government focused on Kedah Local authorities in cleanliness matters.Due to public complaints rising in cleanliness and poor services given by the local authorities nowadays lead to this issue to be studied. The primary objective o...

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Main Authors: Zakaria, Zaherawati, Ngah, Kamaruddin, Mustaffa, Jamaludin, Noordin, Nazri, Mohamed Sawal, Mohd Zool Hilmie, Yaacob, Mahazril 'Aini
Format: Article
Language:English
Published: 2011
Subjects:
JS Local government Municipal government
Online Access:http://repo.uum.edu.my/4339/1/Za_Pub.pdf
http://repo.uum.edu.my/4339/
http://irssh.com/yahoo_site_admin/assets/docs/5_IRSSHVol_1_No_2.253202026.pdf
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spelling my.uum.repo.43392012-02-22T07:19:57Z http://repo.uum.edu.my/4339/ Public satisfaction in local authorities: A case study in Kedah Zakaria, Zaherawati Ngah, Kamaruddin Mustaffa, Jamaludin Noordin, Nazri Mohamed Sawal, Mohd Zool Hilmie Yaacob, Mahazril 'Aini JS Local government Municipal government This paper is consists of environmental functions provided by local government focused on Kedah Local authorities in cleanliness matters.Due to public complaints rising in cleanliness and poor services given by the local authorities nowadays lead to this issue to be studied. The primary objective of this study is to investigate the level of users’ satisfaction on environmental functions provided by local government in Kedah.This study used Descriptive Statistic and Pearson Correlation for data analysis which one hypothesis was tested and significant was obtained. A finding indicates that independent variable have significance relationship with environmental functions with public satisfaction. Recommendations were propose to increase better performance fort the councils in servicing public in its area. In future research, local authorities should be more active collaboration with the stakeholders to boost up the performance in local services. 2011-07 Article PeerReviewed application/pdf en http://repo.uum.edu.my/4339/1/Za_Pub.pdf Zakaria, Zaherawati and Ngah, Kamaruddin and Mustaffa, Jamaludin and Noordin, Nazri and Mohamed Sawal, Mohd Zool Hilmie and Yaacob, Mahazril 'Aini (2011) Public satisfaction in local authorities: A case study in Kedah. International Review of Social Sciences and Humanities, 1 (2). pp. 46-54. ISSN 2248-9010 http://irssh.com/yahoo_site_admin/assets/docs/5_IRSSHVol_1_No_2.253202026.pdf
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic JS Local government Municipal government
spellingShingle JS Local government Municipal government
Zakaria, Zaherawati
Ngah, Kamaruddin
Mustaffa, Jamaludin
Noordin, Nazri
Mohamed Sawal, Mohd Zool Hilmie
Yaacob, Mahazril 'Aini
Public satisfaction in local authorities: A case study in Kedah
description This paper is consists of environmental functions provided by local government focused on Kedah Local authorities in cleanliness matters.Due to public complaints rising in cleanliness and poor services given by the local authorities nowadays lead to this issue to be studied. The primary objective of this study is to investigate the level of users’ satisfaction on environmental functions provided by local government in Kedah.This study used Descriptive Statistic and Pearson Correlation for data analysis which one hypothesis was tested and significant was obtained. A finding indicates that independent variable have significance relationship with environmental functions with public satisfaction. Recommendations were propose to increase better performance fort the councils in servicing public in its area. In future research, local authorities should be more active collaboration with the stakeholders to boost up the performance in local services.
format Article
author Zakaria, Zaherawati
Ngah, Kamaruddin
Mustaffa, Jamaludin
Noordin, Nazri
Mohamed Sawal, Mohd Zool Hilmie
Yaacob, Mahazril 'Aini
author_facet Zakaria, Zaherawati
Ngah, Kamaruddin
Mustaffa, Jamaludin
Noordin, Nazri
Mohamed Sawal, Mohd Zool Hilmie
Yaacob, Mahazril 'Aini
author_sort Zakaria, Zaherawati
title Public satisfaction in local authorities: A case study in Kedah
title_short Public satisfaction in local authorities: A case study in Kedah
title_full Public satisfaction in local authorities: A case study in Kedah
title_fullStr Public satisfaction in local authorities: A case study in Kedah
title_full_unstemmed Public satisfaction in local authorities: A case study in Kedah
title_sort public satisfaction in local authorities: a case study in kedah
publishDate 2011
url http://repo.uum.edu.my/4339/1/Za_Pub.pdf
http://repo.uum.edu.my/4339/
http://irssh.com/yahoo_site_admin/assets/docs/5_IRSSHVol_1_No_2.253202026.pdf
_version_ 1644278724619665408
score 13.211869

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