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ISO 9000 and performance model: An empirical research of automotive industries in northern region

In the era of intense competition and globalization factors, the survival of the individual firms depends on their abilities to enhance their competitive advantage in the global market. Quality has emerged as a strategic competitive tool for organizational success in the domestic and international m...

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Main Authors: Saad, Rohaizah, Yusoff, Rushami Zien, Abas, Zakaria
Format: Conference or Workshop Item
Language:English
Published: 2010
Subjects:
TS Manufactures
Online Access:http://repo.uum.edu.my/4100/1/Ro.pdf
http://repo.uum.edu.my/4100/
http://cob.uum.edu.my/ictom
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spelling my.uum.repo.41002017-03-09T01:25:39Z http://repo.uum.edu.my/4100/ ISO 9000 and performance model: An empirical research of automotive industries in northern region Saad, Rohaizah Yusoff, Rushami Zien Abas, Zakaria TS Manufactures In the era of intense competition and globalization factors, the survival of the individual firms depends on their abilities to enhance their competitive advantage in the global market. Quality has emerged as a strategic competitive tool for organizational success in the domestic and international market. Many concepts and techniques have been adopted to improve the standard of service and quality of products. Many organizations have reviewed that an effective quality management can enhance their competitive abilities and provide strategic advantages in the marketplace. And the most popular quality management system is ISO 9000. Moreover, ISO 9000 quality management system is designed to provide the support and mechanism to ensure quality product. There are researches conducted on the area of ISO 9000 and its implication towards organizational performance. However, the research findings seem contradicting. These contradict findings may result from different reasons such as the level of management commitment, the type of performance being used and also due to its level of adoption. The intention of the organization ISO 9000 certification rather mixed between internal intention and external forces (customer requirements). Due to the mixed intention, it will influence the level of ISO 9000 adoption. Some organization just implement the basic requirement of ISO 9000 for the sake of conformance purposes but there are organizations that really take advantage of ISO 9000 and implement more than ISO 9000 requirements. Due to that, this paper will propose two models; ISO 9000 conformance model and ISO 9000 as performance model. 2010-07 Conference or Workshop Item NonPeerReviewed application/pdf en http://repo.uum.edu.my/4100/1/Ro.pdf Saad, Rohaizah and Yusoff, Rushami Zien and Abas, Zakaria (2010) ISO 9000 and performance model: An empirical research of automotive industries in northern region. In: 2nd International Conference on Technology and Operations Management (ICTOM), 5 - 7 July 2010 , Bayview Hotel, Langkawi. (Unpublished) http://cob.uum.edu.my/ictom
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic TS Manufactures
spellingShingle TS Manufactures
Saad, Rohaizah
Yusoff, Rushami Zien
Abas, Zakaria
ISO 9000 and performance model: An empirical research of automotive industries in northern region
description In the era of intense competition and globalization factors, the survival of the individual firms depends on their abilities to enhance their competitive advantage in the global market. Quality has emerged as a strategic competitive tool for organizational success in the domestic and international market. Many concepts and techniques have been adopted to improve the standard of service and quality of products. Many organizations have reviewed that an effective quality management can enhance their competitive abilities and provide strategic advantages in the marketplace. And the most popular quality management system is ISO 9000. Moreover, ISO 9000 quality management system is designed to provide the support and mechanism to ensure quality product. There are researches conducted on the area of ISO 9000 and its implication towards organizational performance. However, the research findings seem contradicting. These contradict findings may result from different reasons such as the level of management commitment, the type of performance being used and also due to its level of adoption. The intention of the organization ISO 9000 certification rather mixed between internal intention and external forces (customer requirements). Due to the mixed intention, it will influence the level of ISO 9000 adoption. Some organization just implement the basic requirement of ISO 9000 for the sake of conformance purposes but there are organizations that really take advantage of ISO 9000 and implement more than ISO 9000 requirements. Due to that, this paper will propose two models; ISO 9000 conformance model and ISO 9000 as performance model.
format Conference or Workshop Item
author Saad, Rohaizah
Yusoff, Rushami Zien
Abas, Zakaria
author_facet Saad, Rohaizah
Yusoff, Rushami Zien
Abas, Zakaria
author_sort Saad, Rohaizah
title ISO 9000 and performance model: An empirical research of automotive industries in northern region
title_short ISO 9000 and performance model: An empirical research of automotive industries in northern region
title_full ISO 9000 and performance model: An empirical research of automotive industries in northern region
title_fullStr ISO 9000 and performance model: An empirical research of automotive industries in northern region
title_full_unstemmed ISO 9000 and performance model: An empirical research of automotive industries in northern region
title_sort iso 9000 and performance model: an empirical research of automotive industries in northern region
publishDate 2010
url http://repo.uum.edu.my/4100/1/Ro.pdf
http://repo.uum.edu.my/4100/
http://cob.uum.edu.my/ictom
_version_ 1644278668413894656
score 13.211869

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