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Perception and Use of E-mail: A Case Study in Universiti Utara Malaysia

E-mail has grown out to become as one of the most successful and frequently used computer applications since it was invented. It can be used to communicate faster, easier, and at a lower cost with everyone all over the world. Besides providing flexibility and improving the quality of communication,...

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Main Authors: Packeer Mohamed, Shafinah Farvin, Ku-Mahamud, Ku Ruhana, Ramli, Razamin, Abdullah, Kamarudin
Format: Article
Language:English
Published: Universiti Teknikal Malaysia Melaka 2017
Subjects:
QA Mathematics
Online Access:https://repo.uum.edu.my/id/eprint/31039/1/JTECE%2009%2002-12%202017%2029-35.pdf
https://repo.uum.edu.my/id/eprint/31039/
https://jtec.utem.edu.my/jtec/article/view/2767
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spelling my.uum.repo.310392024-07-10T07:50:08Z https://repo.uum.edu.my/id/eprint/31039/ Perception and Use of E-mail: A Case Study in Universiti Utara Malaysia Packeer Mohamed, Shafinah Farvin Ku-Mahamud, Ku Ruhana Ramli, Razamin Abdullah, Kamarudin QA Mathematics E-mail has grown out to become as one of the most successful and frequently used computer applications since it was invented. It can be used to communicate faster, easier, and at a lower cost with everyone all over the world. Besides providing flexibility and improving the quality of communication, researchers acknowledged that there are many problems faced by e-mail users, namely repeating emails, spam e-mails, huge size attachment files, and insufficient storage size. A case study was conducted to investigate on Universiti Utara Malaysia staff’s perception and use of e-mail in order to improve the e-mail service provided to them. This paper discusses the findings from the study, which involves 958 staff. There were five phases involved in this study, which are instrument design, sampling, pilot study, data collection for real survey, and analysis. Self-administered questionnaires were used to gather the data, while descriptive statistical analysis was used for data analysis. The findings of the study reveal that UUM staff appreciate the e-mail service. However, they faced problems such as limited storage size and overwhelming number of e-mails. They believed that the UUM e-mail system is being abused as observed from the repeating advertisements and news sent to them. The output of this study can be used as a guideline by the UUM management in revising its e-mail policy so as to improve the quality of its e-mail service Universiti Teknikal Malaysia Melaka 2017 Article PeerReviewed application/pdf en cc4_by_nc_nd https://repo.uum.edu.my/id/eprint/31039/1/JTECE%2009%2002-12%202017%2029-35.pdf Packeer Mohamed, Shafinah Farvin and Ku-Mahamud, Ku Ruhana and Ramli, Razamin and Abdullah, Kamarudin (2017) Perception and Use of E-mail: A Case Study in Universiti Utara Malaysia. Journal of Telecommunication, Electronic and Computer Engineering, 9 (2-12). pp. 29-35. ISSN 2289-8131 https://jtec.utem.edu.my/jtec/article/view/2767
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic QA Mathematics
spellingShingle QA Mathematics
Packeer Mohamed, Shafinah Farvin
Ku-Mahamud, Ku Ruhana
Ramli, Razamin
Abdullah, Kamarudin
Perception and Use of E-mail: A Case Study in Universiti Utara Malaysia
description E-mail has grown out to become as one of the most successful and frequently used computer applications since it was invented. It can be used to communicate faster, easier, and at a lower cost with everyone all over the world. Besides providing flexibility and improving the quality of communication, researchers acknowledged that there are many problems faced by e-mail users, namely repeating emails, spam e-mails, huge size attachment files, and insufficient storage size. A case study was conducted to investigate on Universiti Utara Malaysia staff’s perception and use of e-mail in order to improve the e-mail service provided to them. This paper discusses the findings from the study, which involves 958 staff. There were five phases involved in this study, which are instrument design, sampling, pilot study, data collection for real survey, and analysis. Self-administered questionnaires were used to gather the data, while descriptive statistical analysis was used for data analysis. The findings of the study reveal that UUM staff appreciate the e-mail service. However, they faced problems such as limited storage size and overwhelming number of e-mails. They believed that the UUM e-mail system is being abused as observed from the repeating advertisements and news sent to them. The output of this study can be used as a guideline by the UUM management in revising its e-mail policy so as to improve the quality of its e-mail service
format Article
author Packeer Mohamed, Shafinah Farvin
Ku-Mahamud, Ku Ruhana
Ramli, Razamin
Abdullah, Kamarudin
author_facet Packeer Mohamed, Shafinah Farvin
Ku-Mahamud, Ku Ruhana
Ramli, Razamin
Abdullah, Kamarudin
author_sort Packeer Mohamed, Shafinah Farvin
title Perception and Use of E-mail: A Case Study in Universiti Utara Malaysia
title_short Perception and Use of E-mail: A Case Study in Universiti Utara Malaysia
title_full Perception and Use of E-mail: A Case Study in Universiti Utara Malaysia
title_fullStr Perception and Use of E-mail: A Case Study in Universiti Utara Malaysia
title_full_unstemmed Perception and Use of E-mail: A Case Study in Universiti Utara Malaysia
title_sort perception and use of e-mail: a case study in universiti utara malaysia
publisher Universiti Teknikal Malaysia Melaka
publishDate 2017
url https://repo.uum.edu.my/id/eprint/31039/1/JTECE%2009%2002-12%202017%2029-35.pdf
https://repo.uum.edu.my/id/eprint/31039/
https://jtec.utem.edu.my/jtec/article/view/2767
_version_ 1805893226342645760
score 13.211869

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