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The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard

The objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nev...

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Bibliographic Details
Main Authors: Yaacob, Zulnaidi, Rauter, Ommei Kolsum S.
Format: Article
Language:English
Published: Universiti Utara Malaysia Press 2008
Subjects:
HF Commerce
Online Access:https://repo.uum.edu.my/id/eprint/30632/1/MMJ%2012%201%262%202008%2069-88.pdf
http://dx.doi.org/10.32890/mmj.12.1-2.2008.8953
https://repo.uum.edu.my/id/eprint/30632/
https://e-journal.uum.edu.my/index.php/mmj/article/view/8953
http://dx.doi.org/10.32890/mmj.12.1-2.2008.8953
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id my.uum.repo.30632
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spelling my.uum.repo.306322024-03-24T08:41:05Z https://repo.uum.edu.my/id/eprint/30632/ The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard Yaacob, Zulnaidi Rauter, Ommei Kolsum S. HF Commerce The objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nevertheless, the report of these studies seems to ignore the cause-and-effect linkage of OP dimension as discussed in the Balanced Scorecard literature. The findings of this study provided evidence to support the concept of cause and effect linkage of performance dimension. Universiti Utara Malaysia Press 2008 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/30632/1/MMJ%2012%201%262%202008%2069-88.pdf Yaacob, Zulnaidi and Rauter, Ommei Kolsum S. (2008) The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard. Malaysian Management Journal (MMJ), 12 (1&2). pp. 69-88. ISSN 0128-6226 https://e-journal.uum.edu.my/index.php/mmj/article/view/8953 http://dx.doi.org/10.32890/mmj.12.1-2.2008.8953 http://dx.doi.org/10.32890/mmj.12.1-2.2008.8953
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic HF Commerce
spellingShingle HF Commerce
Yaacob, Zulnaidi
Rauter, Ommei Kolsum S.
The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
description The objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nevertheless, the report of these studies seems to ignore the cause-and-effect linkage of OP dimension as discussed in the Balanced Scorecard literature. The findings of this study provided evidence to support the concept of cause and effect linkage of performance dimension.
format Article
author Yaacob, Zulnaidi
Rauter, Ommei Kolsum S.
author_facet Yaacob, Zulnaidi
Rauter, Ommei Kolsum S.
author_sort Yaacob, Zulnaidi
title The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
title_short The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
title_full The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
title_fullStr The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
title_full_unstemmed The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
title_sort cause-and-effect linkage between quality management and balanced scorecard
publisher Universiti Utara Malaysia Press
publishDate 2008
url https://repo.uum.edu.my/id/eprint/30632/1/MMJ%2012%201%262%202008%2069-88.pdf
http://dx.doi.org/10.32890/mmj.12.1-2.2008.8953
https://repo.uum.edu.my/id/eprint/30632/
https://e-journal.uum.edu.my/index.php/mmj/article/view/8953
http://dx.doi.org/10.32890/mmj.12.1-2.2008.8953
_version_ 1794639882658775040
score 13.211869

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