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E-Hailing Services in Malaysia: A Snapshot of Legal Issues and Risks

The rise of e-hailing services such as Grab and MyCar has overshadowed public transportation in Malaysia. E-hailing is a transport service that allows passengers to book a trip in real-time using virtual devices such as mobile phones. E-hailing platforms are predicted to grow tremendously as consume...

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Main Authors: Md Isa @ Yusuff, Yusramizza, Md Dahlan, Nuarrual Hilal, A. Jalil, Emy Ezura, Khirul Anuar, Khairun Nisha
Format: Article
Language:English
Published: SEK Education Group 2024
Subjects:
K Law (General)
Online Access:https://repo.uum.edu.my/id/eprint/30309/1/UCJC%2021%2080%202024%20658-695.pdf
https://repo.uum.edu.my/id/eprint/30309/
https://journals.ucjc.edu/ubr/article/view/4578/3329
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spelling my.uum.repo.303092024-01-30T11:20:28Z https://repo.uum.edu.my/id/eprint/30309/ E-Hailing Services in Malaysia: A Snapshot of Legal Issues and Risks Md Isa @ Yusuff, Yusramizza Md Dahlan, Nuarrual Hilal A. Jalil, Emy Ezura Khirul Anuar, Khairun Nisha K Law (General) The rise of e-hailing services such as Grab and MyCar has overshadowed public transportation in Malaysia. E-hailing is a transport service that allows passengers to book a trip in real-time using virtual devices such as mobile phones. E-hailing platforms are predicted to grow tremendously as consumers continue to demand them for their convenience, speed, and cost-saving benefits. Beginning in October 2019, Malaysian e-hailing operators have been subject to control-oriented laws similar to those imposed on taxi drivers. This article highlights the regulatory framework governing e-hailing services in Malaysia and the legal issues and risks that e-hailing services face. It employs qualitative legal research, emphasising the study of law and the use of web, print, scholarly, and government statistics. The data were structured using theme analysis to generate a discussion narrative regarding e-hailing services in Malaysia, taking into consideration multiple viewpoints on the regulatory framework, legal concerns, and risks of this industry. It is found that despite the existence of essential laws that legalise e-hailing services, it has been discovered that legal concerns concerning legal status, safety, privacy, and liability persist in Malaysia's e-hailing services. On the one hand, there is a genuine urgency to ensure users' safety, which must not be suffocated by harsh and overbearing laws. As a result, understanding legal reactions to e-hailing services and exploring innovative approaches to handle growing legal difficulties is critical. SEK Education Group 2024 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/30309/1/UCJC%2021%2080%202024%20658-695.pdf Md Isa @ Yusuff, Yusramizza and Md Dahlan, Nuarrual Hilal and A. Jalil, Emy Ezura and Khirul Anuar, Khairun Nisha (2024) E-Hailing Services in Malaysia: A Snapshot of Legal Issues and Risks. UCJC Business and Society Review, 21 (80). pp. 658-695. ISSN 2659-3270 https://journals.ucjc.edu/ubr/article/view/4578/3329
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic K Law (General)
spellingShingle K Law (General)
Md Isa @ Yusuff, Yusramizza
Md Dahlan, Nuarrual Hilal
A. Jalil, Emy Ezura
Khirul Anuar, Khairun Nisha
E-Hailing Services in Malaysia: A Snapshot of Legal Issues and Risks
description The rise of e-hailing services such as Grab and MyCar has overshadowed public transportation in Malaysia. E-hailing is a transport service that allows passengers to book a trip in real-time using virtual devices such as mobile phones. E-hailing platforms are predicted to grow tremendously as consumers continue to demand them for their convenience, speed, and cost-saving benefits. Beginning in October 2019, Malaysian e-hailing operators have been subject to control-oriented laws similar to those imposed on taxi drivers. This article highlights the regulatory framework governing e-hailing services in Malaysia and the legal issues and risks that e-hailing services face. It employs qualitative legal research, emphasising the study of law and the use of web, print, scholarly, and government statistics. The data were structured using theme analysis to generate a discussion narrative regarding e-hailing services in Malaysia, taking into consideration multiple viewpoints on the regulatory framework, legal concerns, and risks of this industry. It is found that despite the existence of essential laws that legalise e-hailing services, it has been discovered that legal concerns concerning legal status, safety, privacy, and liability persist in Malaysia's e-hailing services. On the one hand, there is a genuine urgency to ensure users' safety, which must not be suffocated by harsh and overbearing laws. As a result, understanding legal reactions to e-hailing services and exploring innovative approaches to handle growing legal difficulties is critical.
format Article
author Md Isa @ Yusuff, Yusramizza
Md Dahlan, Nuarrual Hilal
A. Jalil, Emy Ezura
Khirul Anuar, Khairun Nisha
author_facet Md Isa @ Yusuff, Yusramizza
Md Dahlan, Nuarrual Hilal
A. Jalil, Emy Ezura
Khirul Anuar, Khairun Nisha
author_sort Md Isa @ Yusuff, Yusramizza
title E-Hailing Services in Malaysia: A Snapshot of Legal Issues and Risks
title_short E-Hailing Services in Malaysia: A Snapshot of Legal Issues and Risks
title_full E-Hailing Services in Malaysia: A Snapshot of Legal Issues and Risks
title_fullStr E-Hailing Services in Malaysia: A Snapshot of Legal Issues and Risks
title_full_unstemmed E-Hailing Services in Malaysia: A Snapshot of Legal Issues and Risks
title_sort e-hailing services in malaysia: a snapshot of legal issues and risks
publisher SEK Education Group
publishDate 2024
url https://repo.uum.edu.my/id/eprint/30309/1/UCJC%2021%2080%202024%20658-695.pdf
https://repo.uum.edu.my/id/eprint/30309/
https://journals.ucjc.edu/ubr/article/view/4578/3329
_version_ 1789943843858153472
score 13.211869

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