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UUM Student Satisfaction Survey 2020 (S/O 14824)

This study examined the students’ satisfaction levels on services and facilities which Universiti Utara Malaysia provided to them, as well as the services provided by the staff from various centers and departments. A questionnaire, Student Satisfaction Survey 2020 (SSS 2020) was developed for the pu...

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Main Authors: Suppiah Shanmugam, S. Kanageswari, Azizan, Norizan
Format: Monograph
Language:English
Published: UUM Press 2021
Subjects:
HM Sociology
Online Access:https://repo.uum.edu.my/id/eprint/30166/1/14824.pdf
https://repo.uum.edu.my/id/eprint/30166/
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spelling my.uum.repo.301662023-12-27T09:47:15Z https://repo.uum.edu.my/id/eprint/30166/ UUM Student Satisfaction Survey 2020 (S/O 14824) Suppiah Shanmugam, S. Kanageswari Azizan, Norizan HM Sociology This study examined the students’ satisfaction levels on services and facilities which Universiti Utara Malaysia provided to them, as well as the services provided by the staff from various centers and departments. A questionnaire, Student Satisfaction Survey 2020 (SSS 2020) was developed for the purpose of this study. Items relating to online learning were included to take into account the impacts of Covid-19 pandemic on the students’ learning experiences. The population included all undergraduate and postgraduate students pursuing their studies in different programmes and schools. 2,618 undergraduate and 223 postgraduate students responded to the survey. Generally, the undergraduate students were satisfied with all the services and facilities offered by Universiti Utara Malaysia. The satisfaction levels among postgraduate respondents, in general, were found to be high for most services and facilities offered. However, they were not satisfied with the services offered by the staff at Student Accommodation Center (SAC), Student Residential Hall (INASIS), Management Museum and Islamic Center. Traits which needed to be addressed immediately included acceptable response time, ability to solve students’ problems and communication skills. The findings would be able to assist the University to determine areas for improvements. UUM Press 2021 Monograph NonPeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/30166/1/14824.pdf Suppiah Shanmugam, S. Kanageswari and Azizan, Norizan (2021) UUM Student Satisfaction Survey 2020 (S/O 14824). Project Report. UUM Press. (Submitted)
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic HM Sociology
spellingShingle HM Sociology
Suppiah Shanmugam, S. Kanageswari
Azizan, Norizan
UUM Student Satisfaction Survey 2020 (S/O 14824)
description This study examined the students’ satisfaction levels on services and facilities which Universiti Utara Malaysia provided to them, as well as the services provided by the staff from various centers and departments. A questionnaire, Student Satisfaction Survey 2020 (SSS 2020) was developed for the purpose of this study. Items relating to online learning were included to take into account the impacts of Covid-19 pandemic on the students’ learning experiences. The population included all undergraduate and postgraduate students pursuing their studies in different programmes and schools. 2,618 undergraduate and 223 postgraduate students responded to the survey. Generally, the undergraduate students were satisfied with all the services and facilities offered by Universiti Utara Malaysia. The satisfaction levels among postgraduate respondents, in general, were found to be high for most services and facilities offered. However, they were not satisfied with the services offered by the staff at Student Accommodation Center (SAC), Student Residential Hall (INASIS), Management Museum and Islamic Center. Traits which needed to be addressed immediately included acceptable response time, ability to solve students’ problems and communication skills. The findings would be able to assist the University to determine areas for improvements.
format Monograph
author Suppiah Shanmugam, S. Kanageswari
Azizan, Norizan
author_facet Suppiah Shanmugam, S. Kanageswari
Azizan, Norizan
author_sort Suppiah Shanmugam, S. Kanageswari
title UUM Student Satisfaction Survey 2020 (S/O 14824)
title_short UUM Student Satisfaction Survey 2020 (S/O 14824)
title_full UUM Student Satisfaction Survey 2020 (S/O 14824)
title_fullStr UUM Student Satisfaction Survey 2020 (S/O 14824)
title_full_unstemmed UUM Student Satisfaction Survey 2020 (S/O 14824)
title_sort uum student satisfaction survey 2020 (s/o 14824)
publisher UUM Press
publishDate 2021
url https://repo.uum.edu.my/id/eprint/30166/1/14824.pdf
https://repo.uum.edu.my/id/eprint/30166/
_version_ 1787138911799083008
score 13.211869

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