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The Relationship Between Job Burnout and Job Satisfaction: Health Care Industry Perspectives

The healthcare industry is becoming one of the most growing concerns among people in Malaysia. This industry is expected to provide efficient and effective services to the community. This study is aimed to examine the relationship between the dimension job burnout, which includes emotional exhaustio...

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Main Authors: Muhammad Nur, Anisa, Anuar, Herman Shah
Format: Article
Language:English
Published: UUM Press 2020
Subjects:
HD28 Management. Industrial Management
Online Access:https://repo.uum.edu.my/id/eprint/30045/1/GBMR%2012%2001%202020%2046-71.pdf
https://doi.org/10.32890/gbmr2020.12.1.3
https://repo.uum.edu.my/id/eprint/30045/
https://e-journal.uum.edu.my/index.php/gbmr/article/view/gbmr2020.12.1.3
https://doi.org/10.32890/gbmr2020.12.1.3
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spelling my.uum.repo.300452023-11-28T11:38:53Z https://repo.uum.edu.my/id/eprint/30045/ The Relationship Between Job Burnout and Job Satisfaction: Health Care Industry Perspectives Muhammad Nur, Anisa Anuar, Herman Shah HD28 Management. Industrial Management The healthcare industry is becoming one of the most growing concerns among people in Malaysia. This industry is expected to provide efficient and effective services to the community. This study is aimed to examine the relationship between the dimension job burnout, which includes emotional exhaustion, personal accomplishment, and depersonalization with job satisfaction among healthcare providers in the healthcare industry at the northern part of Malaysia. A quantitative methodology was applied in this study where 200 questionnaires had been distributed. Only 171 questionnaires were collected and returned back. Out of that number, only 156 questionnaires were fit to be analysed. It was found that all of the burnout dimensions (emotional exhaustion, depersonalization, and personal accomplishment) have a significant relationship to job satisfaction. Multiple Regression analyses have found that 2 of the independent variables had a negative relationship with job satisfaction (emotional exhaustion and depersonalization). Personal accomplishment is the most significant and had a strong relationship with job satisfaction. It is recommended for future research to conduct qualitative research to find diversity in the result, emphasising on other professions, including a firefighter, police officer, custom immigration officer, or any other enforcement profession which seems to have an issue with job burnout. It is challenging to conduct this research due to the geographical location since the location for this study is in the northern part of Malaysia. It involves many hospitals, clinics as well as patient-oriented personnel. On the other hand, future research may include a bigger number of medical and healthcare personnel all over Malaysia to get a better generalisation. A wider scope of the population will provide better findings that cover all spectrum of the healthcare provider. UUM Press 2020 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/30045/1/GBMR%2012%2001%202020%2046-71.pdf Muhammad Nur, Anisa and Anuar, Herman Shah (2020) The Relationship Between Job Burnout and Job Satisfaction: Health Care Industry Perspectives. Global Business Management Review (GBMR), 12 (1). pp. 46-71. ISSN 2180-2416 https://e-journal.uum.edu.my/index.php/gbmr/article/view/gbmr2020.12.1.3 https://doi.org/10.32890/gbmr2020.12.1.3 https://doi.org/10.32890/gbmr2020.12.1.3
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Muhammad Nur, Anisa
Anuar, Herman Shah
The Relationship Between Job Burnout and Job Satisfaction: Health Care Industry Perspectives
description The healthcare industry is becoming one of the most growing concerns among people in Malaysia. This industry is expected to provide efficient and effective services to the community. This study is aimed to examine the relationship between the dimension job burnout, which includes emotional exhaustion, personal accomplishment, and depersonalization with job satisfaction among healthcare providers in the healthcare industry at the northern part of Malaysia. A quantitative methodology was applied in this study where 200 questionnaires had been distributed. Only 171 questionnaires were collected and returned back. Out of that number, only 156 questionnaires were fit to be analysed. It was found that all of the burnout dimensions (emotional exhaustion, depersonalization, and personal accomplishment) have a significant relationship to job satisfaction. Multiple Regression analyses have found that 2 of the independent variables had a negative relationship with job satisfaction (emotional exhaustion and depersonalization). Personal accomplishment is the most significant and had a strong relationship with job satisfaction. It is recommended for future research to conduct qualitative research to find diversity in the result, emphasising on other professions, including a firefighter, police officer, custom immigration officer, or any other enforcement profession which seems to have an issue with job burnout. It is challenging to conduct this research due to the geographical location since the location for this study is in the northern part of Malaysia. It involves many hospitals, clinics as well as patient-oriented personnel. On the other hand, future research may include a bigger number of medical and healthcare personnel all over Malaysia to get a better generalisation. A wider scope of the population will provide better findings that cover all spectrum of the healthcare provider.
format Article
author Muhammad Nur, Anisa
Anuar, Herman Shah
author_facet Muhammad Nur, Anisa
Anuar, Herman Shah
author_sort Muhammad Nur, Anisa
title The Relationship Between Job Burnout and Job Satisfaction: Health Care Industry Perspectives
title_short The Relationship Between Job Burnout and Job Satisfaction: Health Care Industry Perspectives
title_full The Relationship Between Job Burnout and Job Satisfaction: Health Care Industry Perspectives
title_fullStr The Relationship Between Job Burnout and Job Satisfaction: Health Care Industry Perspectives
title_full_unstemmed The Relationship Between Job Burnout and Job Satisfaction: Health Care Industry Perspectives
title_sort relationship between job burnout and job satisfaction: health care industry perspectives
publisher UUM Press
publishDate 2020
url https://repo.uum.edu.my/id/eprint/30045/1/GBMR%2012%2001%202020%2046-71.pdf
https://doi.org/10.32890/gbmr2020.12.1.3
https://repo.uum.edu.my/id/eprint/30045/
https://e-journal.uum.edu.my/index.php/gbmr/article/view/gbmr2020.12.1.3
https://doi.org/10.32890/gbmr2020.12.1.3
_version_ 1783881399047028736
score 13.211869

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