Factors Affecting Generation Z’s Intention to Use Self-Service Technology (SST)
As the world moves towards a technological era, various innovations have been introduced across different industries in order to meet customers’ expectations and enhance service quality. Self-service Technology (SST) is one innovation that can be commonly found across industries and has gained high...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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UUM Press
2022
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/29985/1/JBMA%2012%2001%202022%2081-96.pdf https://doi.org/10.32890/jbma2022.12.1.4 https://repo.uum.edu.my/id/eprint/29985/ https://e-journal.uum.edu.my/index.php/jbma/article/view/14722 https://doi.org/10.32890/jbma2022.12.1.4 |
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