Cover Image

A Case Study on Ranhill Water Services and Syarikat Air Negeri Sembilan in Combating the Non-Revenue Water Problem in Johor and Negeri Sembilan

Up to date, Non-Revenue Water (NRW) is still a problem in many states. This study is focused on the states of Negeri Sembilan and Johor. A team of Malaysian lecturers from Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman (UTAR), under the Malaysian governmental grant (TRGS 2016-1...

Full description

Saved in:
Bibliographic Details
Main Authors: Bee, Chuan Sia, Fernandez, Angelina Anne, Chong, Shyue Chuan, Falahat, Mohammad, Kai Sia, Bik
Format: Article
Language:English
Published: UUM Press 2021
Subjects:
HF5601 Accounting
Online Access:https://repo.uum.edu.my/id/eprint/29812/1/JGD%2017%2001%202021%201-17.pdf
https://repo.uum.edu.my/id/eprint/29812/
https://e-journal.uum.edu.my/index.php/jgd/article/view/17331
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uum.repo.29812
record_format eprints
spelling my.uum.repo.298122023-09-27T15:02:50Z https://repo.uum.edu.my/id/eprint/29812/ A Case Study on Ranhill Water Services and Syarikat Air Negeri Sembilan in Combating the Non-Revenue Water Problem in Johor and Negeri Sembilan Bee, Chuan Sia Fernandez, Angelina Anne Chong, Shyue Chuan Falahat, Mohammad Kai Sia, Bik HF5601 Accounting Up to date, Non-Revenue Water (NRW) is still a problem in many states. This study is focused on the states of Negeri Sembilan and Johor. A team of Malaysian lecturers from Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman (UTAR), under the Malaysian governmental grant (TRGS 2016-1) are researching how to combat the NRW problem in the states of Negeri Sembilan and Johor. Data were collected through field research and focus group interviews from both Ranhill Water Services Sdn Bhd (Ranhill) and Syarikat Air Negeri Sembilan Sdn Bhd (SAINS). This study also looked into the laws and several legal cases involving non-revenue in Malaysia. Our research questions are what is non-revenue water, what are the institutions governing non-revenue water in Malaysia, what are the legislations and cases of non-revenue water in Malaysia and how do we overcome non-revenue water in Malaysia based on findings from Johor and Negeri Sembilan. From the research have found that the main contributors to NRW in Johor are a leakage in their pipe system and also reservoir overflow. They are now utilizing loggers to detect leakage. It was highlighted that amongst the challenges to combat NRW are the acknowledgement and awareness on the client-side and educating the client on the true situation of the pipe conditions and how to manage the NRW problem. As for SAINS, awareness is the same issue faced by SAINS just like Ranhill in which 80.0% are still more focused towards water supply rather than NRW. UUM Press 2021 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/29812/1/JGD%2017%2001%202021%201-17.pdf Bee, Chuan Sia and Fernandez, Angelina Anne and Chong, Shyue Chuan and Falahat, Mohammad and Kai Sia, Bik (2021) A Case Study on Ranhill Water Services and Syarikat Air Negeri Sembilan in Combating the Non-Revenue Water Problem in Johor and Negeri Sembilan. Journal of Governance and Development (JGD), 17 (1). pp. 1-17. ISSN 2289-4756 https://e-journal.uum.edu.my/index.php/jgd/article/view/17331
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic HF5601 Accounting
spellingShingle HF5601 Accounting
Bee, Chuan Sia
Fernandez, Angelina Anne
Chong, Shyue Chuan
Falahat, Mohammad
Kai Sia, Bik
A Case Study on Ranhill Water Services and Syarikat Air Negeri Sembilan in Combating the Non-Revenue Water Problem in Johor and Negeri Sembilan
description Up to date, Non-Revenue Water (NRW) is still a problem in many states. This study is focused on the states of Negeri Sembilan and Johor. A team of Malaysian lecturers from Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman (UTAR), under the Malaysian governmental grant (TRGS 2016-1) are researching how to combat the NRW problem in the states of Negeri Sembilan and Johor. Data were collected through field research and focus group interviews from both Ranhill Water Services Sdn Bhd (Ranhill) and Syarikat Air Negeri Sembilan Sdn Bhd (SAINS). This study also looked into the laws and several legal cases involving non-revenue in Malaysia. Our research questions are what is non-revenue water, what are the institutions governing non-revenue water in Malaysia, what are the legislations and cases of non-revenue water in Malaysia and how do we overcome non-revenue water in Malaysia based on findings from Johor and Negeri Sembilan. From the research have found that the main contributors to NRW in Johor are a leakage in their pipe system and also reservoir overflow. They are now utilizing loggers to detect leakage. It was highlighted that amongst the challenges to combat NRW are the acknowledgement and awareness on the client-side and educating the client on the true situation of the pipe conditions and how to manage the NRW problem. As for SAINS, awareness is the same issue faced by SAINS just like Ranhill in which 80.0% are still more focused towards water supply rather than NRW.
format Article
author Bee, Chuan Sia
Fernandez, Angelina Anne
Chong, Shyue Chuan
Falahat, Mohammad
Kai Sia, Bik
author_facet Bee, Chuan Sia
Fernandez, Angelina Anne
Chong, Shyue Chuan
Falahat, Mohammad
Kai Sia, Bik
author_sort Bee, Chuan Sia
title A Case Study on Ranhill Water Services and Syarikat Air Negeri Sembilan in Combating the Non-Revenue Water Problem in Johor and Negeri Sembilan
title_short A Case Study on Ranhill Water Services and Syarikat Air Negeri Sembilan in Combating the Non-Revenue Water Problem in Johor and Negeri Sembilan
title_full A Case Study on Ranhill Water Services and Syarikat Air Negeri Sembilan in Combating the Non-Revenue Water Problem in Johor and Negeri Sembilan
title_fullStr A Case Study on Ranhill Water Services and Syarikat Air Negeri Sembilan in Combating the Non-Revenue Water Problem in Johor and Negeri Sembilan
title_full_unstemmed A Case Study on Ranhill Water Services and Syarikat Air Negeri Sembilan in Combating the Non-Revenue Water Problem in Johor and Negeri Sembilan
title_sort case study on ranhill water services and syarikat air negeri sembilan in combating the non-revenue water problem in johor and negeri sembilan
publisher UUM Press
publishDate 2021
url https://repo.uum.edu.my/id/eprint/29812/1/JGD%2017%2001%202021%201-17.pdf
https://repo.uum.edu.my/id/eprint/29812/
https://e-journal.uum.edu.my/index.php/jgd/article/view/17331
_version_ 1779442099753582592
score 13.211869

Similar Items