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Factors Determining the Use of Mobile Banking in Indonesia

This study was aimed at determining the factors that could influence a person’s decision to use mobile banking. In this study, perceived usefulness, perceived ease of use, and perceived credibility were considered exogenous variables, and social factors as mediators. This research used quantitative...

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Main Authors: Aqilah, Shafa, Fathoni, Muhammad Anwar
Format: Article
Language:English
Published: UUM Press 2023
Subjects:
HG Finance
Online Access:https://repo.uum.edu.my/id/eprint/29660/1/IJBF%2018%2002%202023%2029-52.pdf
https://doi.org/10.32890/ijbf2023.18.2.2
https://repo.uum.edu.my/id/eprint/29660/
https://e-journal.uum.edu.my/index.php/ijbf/issue/view/708
https://doi.org/10.32890/ijbf2023.18.2.2
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spelling my.uum.repo.296602023-07-31T09:01:30Z https://repo.uum.edu.my/id/eprint/29660/ Factors Determining the Use of Mobile Banking in Indonesia Aqilah, Shafa Fathoni, Muhammad Anwar HG Finance This study was aimed at determining the factors that could influence a person’s decision to use mobile banking. In this study, perceived usefulness, perceived ease of use, and perceived credibility were considered exogenous variables, and social factors as mediators. This research used quantitative methods. The population in this study were Indonesian Sharia Bank customers who used BSI mobile banking services in the Jakarta, Bogor, Depok, Tangerang and Bekasi areas. A sample of 200 people was obtained using the purposive sampling method. The analysis technique used was the inner model, outer model, and hypothesis testing using SmartPLS 3.2.9. The results obtained in this study showed that perceived usefulness had a significant effect on decisions to use mobile banking, perceived ease of use had no significant effect, and perceived credibility had a significant effect. In addition, this study has also shown that social factors did not succeed in mediating other variables in the decision to use mobile banking. UUM Press 2023 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/29660/1/IJBF%2018%2002%202023%2029-52.pdf Aqilah, Shafa and Fathoni, Muhammad Anwar (2023) Factors Determining the Use of Mobile Banking in Indonesia. International Journal of Banking and Finance (IJBF), 18 (2). pp. 29-52. ISSN 2590-423X https://e-journal.uum.edu.my/index.php/ijbf/issue/view/708 https://doi.org/10.32890/ijbf2023.18.2.2 https://doi.org/10.32890/ijbf2023.18.2.2
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic HG Finance
spellingShingle HG Finance
Aqilah, Shafa
Fathoni, Muhammad Anwar
Factors Determining the Use of Mobile Banking in Indonesia
description This study was aimed at determining the factors that could influence a person’s decision to use mobile banking. In this study, perceived usefulness, perceived ease of use, and perceived credibility were considered exogenous variables, and social factors as mediators. This research used quantitative methods. The population in this study were Indonesian Sharia Bank customers who used BSI mobile banking services in the Jakarta, Bogor, Depok, Tangerang and Bekasi areas. A sample of 200 people was obtained using the purposive sampling method. The analysis technique used was the inner model, outer model, and hypothesis testing using SmartPLS 3.2.9. The results obtained in this study showed that perceived usefulness had a significant effect on decisions to use mobile banking, perceived ease of use had no significant effect, and perceived credibility had a significant effect. In addition, this study has also shown that social factors did not succeed in mediating other variables in the decision to use mobile banking.
format Article
author Aqilah, Shafa
Fathoni, Muhammad Anwar
author_facet Aqilah, Shafa
Fathoni, Muhammad Anwar
author_sort Aqilah, Shafa
title Factors Determining the Use of Mobile Banking in Indonesia
title_short Factors Determining the Use of Mobile Banking in Indonesia
title_full Factors Determining the Use of Mobile Banking in Indonesia
title_fullStr Factors Determining the Use of Mobile Banking in Indonesia
title_full_unstemmed Factors Determining the Use of Mobile Banking in Indonesia
title_sort factors determining the use of mobile banking in indonesia
publisher UUM Press
publishDate 2023
url https://repo.uum.edu.my/id/eprint/29660/1/IJBF%2018%2002%202023%2029-52.pdf
https://doi.org/10.32890/ijbf2023.18.2.2
https://repo.uum.edu.my/id/eprint/29660/
https://e-journal.uum.edu.my/index.php/ijbf/issue/view/708
https://doi.org/10.32890/ijbf2023.18.2.2
_version_ 1773546686134616064
score 13.211869

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