Cover Image

Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC)

This study looked into student perception about the service quality provided at University Utara Malaysia Parcel Centre (UPC). Based on the performances, this study will find out the effects of quality service on students’ perceptions. Besides, this study will also identify the relationship between...

Full description

Saved in:
Bibliographic Details
Main Authors: Yunus, Nurul Syuhada, Zalazilah, Mohd Hanizan
Format: Article
Language:English
Published: Universiti Utara Malaysia 2020
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/28373/1/STMLGG%2002%2027%202020%2097-100.pdf
http://repo.uum.edu.my/28373/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uum.repo.28373
record_format eprints
spelling my.uum.repo.283732021-10-31T02:20:29Z http://repo.uum.edu.my/28373/ Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC) Yunus, Nurul Syuhada Zalazilah, Mohd Hanizan HD28 Management. Industrial Management This study looked into student perception about the service quality provided at University Utara Malaysia Parcel Centre (UPC). Based on the performances, this study will find out the effects of quality service on students’ perceptions. Besides, this study will also identify the relationship between service quality and timeliness with students’ perceptions. A research framework has been developed in this study to investigate the relationship between the independent variable and the dependent variable. The service quality attributes used in this study are based on service quality dimensions introduced by Parasuraman et.al.(1988). One hundred UUM students have been chosen randomly in the School of Technology Management &Logistics (STML) building area for study. For data analysis, this study used “Statistical Package for Social Science’ or SPSS software. Universiti Utara Malaysia 2020 Article NonPeerReviewed application/pdf en http://repo.uum.edu.my/28373/1/STMLGG%2002%2027%202020%2097-100.pdf Yunus, Nurul Syuhada and Zalazilah, Mohd Hanizan (2020) Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC). Symposium on Technology Management and Logistics (STML Go Green) 2019: Operations Management , Volume 2, 2 (27). pp. 97-100. ISSN eISBN 978-967-2276-24-1
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Yunus, Nurul Syuhada
Zalazilah, Mohd Hanizan
Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC)
description This study looked into student perception about the service quality provided at University Utara Malaysia Parcel Centre (UPC). Based on the performances, this study will find out the effects of quality service on students’ perceptions. Besides, this study will also identify the relationship between service quality and timeliness with students’ perceptions. A research framework has been developed in this study to investigate the relationship between the independent variable and the dependent variable. The service quality attributes used in this study are based on service quality dimensions introduced by Parasuraman et.al.(1988). One hundred UUM students have been chosen randomly in the School of Technology Management &Logistics (STML) building area for study. For data analysis, this study used “Statistical Package for Social Science’ or SPSS software.
format Article
author Yunus, Nurul Syuhada
Zalazilah, Mohd Hanizan
author_facet Yunus, Nurul Syuhada
Zalazilah, Mohd Hanizan
author_sort Yunus, Nurul Syuhada
title Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC)
title_short Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC)
title_full Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC)
title_fullStr Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC)
title_full_unstemmed Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC)
title_sort student perception toward service quality provided at universiti utara malaysia parcel centre (upc)
publisher Universiti Utara Malaysia
publishDate 2020
url http://repo.uum.edu.my/28373/1/STMLGG%2002%2027%202020%2097-100.pdf
http://repo.uum.edu.my/28373/
_version_ 1715192910442397696
score 13.211869

Similar Items