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The impact of Pos Laju delivery service on UUM students

The purpose of this paper is to examine the timeliness, quality of information, accuracy of orders and personnel contact quality that can influence the satisfaction Pos Laju delivery service of UUM students. This research is using quantitative method and the questionnaire has been developed in Googl...

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Main Authors: Rosly, Nurul Najah, Taib, Che Azlan
Format: Article
Language:English
Published: Universiti Utara Malaysia 2020
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/28349/1/STMLGG%2002%2003%202020%208-11.pdf
http://repo.uum.edu.my/28349/
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spelling my.uum.repo.283492021-10-24T06:27:35Z http://repo.uum.edu.my/28349/ The impact of Pos Laju delivery service on UUM students Rosly, Nurul Najah Taib, Che Azlan HD28 Management. Industrial Management The purpose of this paper is to examine the timeliness, quality of information, accuracy of orders and personnel contact quality that can influence the satisfaction Pos Laju delivery service of UUM students. This research is using quantitative method and the questionnaire has been developed in Google Form. The link of questionnaire has been sent through social media to student UUM. The variables of this research is timeliness, quality of information, accuracy of order and personnel contact quality. The number of respondents that used in this research only 120 respondents of UUM and data collection were analyzed using Statistically Packages for Social Science (SPSS). The findings of this research show that timeliness, quality of information, accuracy of order and personnel contact quality have significant influence towards customer satisfaction in UUM. Discussion of the findings and limitation of the study is outlined. Universiti Utara Malaysia 2020 Article PeerReviewed application/pdf en http://repo.uum.edu.my/28349/1/STMLGG%2002%2003%202020%208-11.pdf Rosly, Nurul Najah and Taib, Che Azlan (2020) The impact of Pos Laju delivery service on UUM students. Symposium on Technology Management and Logistics (STML Go Green) 2019: Operations Management , Volume 2, 2 (3). pp. 8-11. ISSN eISBN 978-967-2276-24-1
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Rosly, Nurul Najah
Taib, Che Azlan
The impact of Pos Laju delivery service on UUM students
description The purpose of this paper is to examine the timeliness, quality of information, accuracy of orders and personnel contact quality that can influence the satisfaction Pos Laju delivery service of UUM students. This research is using quantitative method and the questionnaire has been developed in Google Form. The link of questionnaire has been sent through social media to student UUM. The variables of this research is timeliness, quality of information, accuracy of order and personnel contact quality. The number of respondents that used in this research only 120 respondents of UUM and data collection were analyzed using Statistically Packages for Social Science (SPSS). The findings of this research show that timeliness, quality of information, accuracy of order and personnel contact quality have significant influence towards customer satisfaction in UUM. Discussion of the findings and limitation of the study is outlined.
format Article
author Rosly, Nurul Najah
Taib, Che Azlan
author_facet Rosly, Nurul Najah
Taib, Che Azlan
author_sort Rosly, Nurul Najah
title The impact of Pos Laju delivery service on UUM students
title_short The impact of Pos Laju delivery service on UUM students
title_full The impact of Pos Laju delivery service on UUM students
title_fullStr The impact of Pos Laju delivery service on UUM students
title_full_unstemmed The impact of Pos Laju delivery service on UUM students
title_sort impact of pos laju delivery service on uum students
publisher Universiti Utara Malaysia
publishDate 2020
url http://repo.uum.edu.my/28349/1/STMLGG%2002%2003%202020%208-11.pdf
http://repo.uum.edu.my/28349/
_version_ 1715192906884579328
score 13.211869

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