Towards developing service quality index for zakat institutions
Purpose: This paper aims to present a conceptual model on service quality of zakat institutions that are responsible for collecting, managing and distributing zakat in Malaysia. Zakat is an Islamic religious “tax” charged on the rich and well-to-do members of the community for distribution to the po...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing Limited
2017
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/27015/1/IJABR%208%203%202017%201%2010.pdf http://repo.uum.edu.my/27015/ http://doi.org/10.1108/JIABR-09-2015-0040 |
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